Dole claimants responsible for ‘County Derry’ option

SOCIAL Development Minister Nelson McCausland says the appearance of “County Derry” instead of “County Londonderry” on a Social Security Agency (SSA) computer system is based on information provided by dole claimants themselves.
By The Newsroom
Published 17th Dec 2011, 10:33 BST

He made the statement in response to a query from Traditional Unionist Voice (TUV) MLA Jim Allister who wanted to know why the SSA Customer Information System (CIS) provides for the use of “County Derry,” rather than “County Londonderry.” Mr Allister also asked the Minister if he would undertake to correct this.

Mr McCausland replied: “The CIS is one of a suite of computer systems provided by the Department for Work and Pensions to the SSA to enable the processing of claims to welfare benefits.

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“Customer addresses within these system(s) are entered manually by Social Security Agency staff based on information provided by the customer.

“If a customer provides their address as Co. Derry then this will be recorded within the system(s); and,

“If the customer provides their address as Co. Londonderry then this will be recorded within the system(s).

“If the address held within the system(s) for an individual customer is incorrect, then they should contact their relevant benefit office to have it amended.”

Related topics:Jim Allister